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The Gaps Model of Service Quality | by Akhilrebela | Medium
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Strategies for Closing the Service Performance Gap. | Download Scientific Diagram
Strategies for Closing the Service Performance Gap. | Download Scientific Diagram
The Gaps Model of Service Quality | by Akhilrebela | Medium
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A gap model of purchasing's internal service quality: Concept, case study and internal survey - ScienceDirect
The Gaps Model of Service Quality
Services Marketing Strategy - Zeithaml - 2010 - Major Reference Works - Wiley Online Library